GRIEVANCES
Complaints Procedure
The Gazette of Medical Sciences (The GMS) welcomes constructive feedback and complaints as they provide an opportunity to further reflect on how things can be improved for the betterment of various stakeholders. Once a complaint has been received The GMS will endeavour to respond in a timely manner. The procedure outlined below aims to be fair to all parties involved.
This procedure applies to complaints about the publication process, policies, or actions of editorial staff of The GMS.
Our definition of a complaint
- The complainant defines his or her expression of unhappiness as a complaint;
- The GMS infers that the complainant is not merely disagreeing with a decision it has made or something that has been published, but thinks that there has been a failure of process e.g. an excessive delay or a rude response.
- The complaint must be about something that is within the responsibility of the editorial department of the Journal in relation to content or process.
How to make a complaint?
- By far the best way to reach The GMS is by email. Please email to: info@thegms.co
- All complaints will be acknowledged within five working days.
- The GMS will make every effort to make a full response will be made within 28 days. If this is not possible an interim response will be given within the same time frame. From that time on further interim responses will be provided until the complaint is resolved.
- If the complainant remains unhappy, complaints should be escalated to the Editor-in-Chief, whose decision will be final.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Manage consent
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.